Privacy Policy

At Navjeevan Homoeopathic Clinic, we respect your privacy and understand the importance of protecting your personal and health-related information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, book a consultation, or use our homoeopathy and clinical nutrition services.

By using our website or voluntarily sharing your information with us, you acknowledge the practices described in this policy.

1. Who We Are

Navjeevan Homoeopathic Clinic is operated by Dr. Ritika Ukawat and provides homoeopathic consultation, clinical nutrition and diet counselling, and holistic wellness guidance.

For questions about this Privacy Policy or requests concerning your personal information, please contact us using the details provided in the Contact section below.

2. Information We Collect

We collect only the information reasonably necessary to respond to your enquiries, arrange consultations, and provide our services.

A. Information You Provide Directly

When you contact us through WhatsApp, telephone, email, or a website form, you may voluntarily provide:

• Your name and contact details.
• Your email address and phone number.
• The reason for your enquiry or consultation.
• Your preferred appointment date and time.
• Any other information you choose to share with us.

B. Health and Nutrition Information

If you request a consultation or complete a health questionnaire, we may collect information relevant to your care, including:

• Medical history and current health concerns.
• Dietary habits, food preferences, and lifestyle patterns.
• Allergies, intolerances, and relevant medication or supplement information.
• Relevant health reports, symptoms, and previous treatment details.
• Other information reasonably necessary for individualised homoeopathic consultation or nutrition counselling.

Providing health information through a questionnaire is voluntary unless specific information is necessary for a service you have requested. Please avoid sharing sensitive medical information through general website enquiries when it is not necessary.

C. Information Collected Automatically

Our website may receive limited technical information, such as your IP address, browser type, device information, and basic server logs, depending on our hosting provider and website configuration.

We do not intentionally collect information for advertising or behavioural profiling. If analytics, cookies, or other tracking technologies are introduced in the future, this policy will be updated as appropriate.

3. How We Use Your Information

We use your information for legitimate clinic-related purposes, including:

• Responding to your enquiries and requests.
• Scheduling, confirming, and managing consultations.
• Understanding your health and nutritional concerns.
• Providing personalised consultation and care.
• Maintaining appropriate clinical and professional records.
• Sending appointment confirmations, reminders, or relevant service communications.
• Following up on consultations where appropriate.
• Meeting applicable legal, professional, and record-keeping obligations.
• Protecting the security and proper functioning of our website and services.

We do not use your personal information for unrelated marketing purposes without an appropriate legal basis or consent where required.

4. How We Handle Health Information

We recognise that medical history, symptoms, dietary assessments, and other health-related details are private.

Access to clinical information is limited to the extent reasonably necessary for consultation, administration, and professional obligations. We take reasonable measures to prevent unauthorised access, disclosure, alteration, or loss of such information.

Please note that no method of electronic transmission or storage can be guaranteed to be completely secure. We encourage you to share sensitive information only through appropriate communication channels.

5. Third-Party Services

Certain features of our website may use third-party platforms. These providers may process information according to their own privacy policies and terms.

A. WhatsApp

If you contact us through WhatsApp, your conversation and the information you send will be processed through WhatsApp's services. Your use of WhatsApp is also subject to its own privacy policy and terms.

We use the information you share to respond to your enquiry and manage relevant clinic communications.

B. Online Forms

We may use an external form service, such as Tally, to collect consultation enquiries or health and nutrition questionnaires.

Information submitted through these forms may be processed and stored by the form provider before it becomes available to the clinic. Please review the provider's privacy policy before submitting your information.

C. Appointment Scheduling

If we use an external appointment-booking platform, such as Cal.com, your booking details may be processed by that provider. Depending on the booking form, this may include your name, email address, appointment time, and any information entered into optional notes fields.

Please use appointment notes only for brief scheduling information. Detailed medical history should be discussed through an appropriate consultation channel.

D. Instagram and Social Media Embeds

Our website may display posts or other content from Instagram or related Meta services. When these features load, the relevant provider may receive technical information from your browser and may use cookies or similar technologies according to its own policies.

Where technically supported, we may configure embedded content to load only when you interact with or scroll to the relevant section.

6. Sharing of Personal Information

We do not sell or rent your personal information.

We may share information only where reasonably necessary, including:

• With service providers that support our website, appointment scheduling, forms, or communications.
• With authorised persons involved in providing or administering your care, where appropriate.
• Where disclosure is required by applicable law, a lawful order, or a competent authority.
• Where necessary to protect legal rights, address security incidents, or prevent unlawful activity, as permitted by law.

We aim to limit disclosures to the information necessary for the relevant purpose. Third-party providers may process information under their own terms and privacy practices.

7. Data Storage and Security

We take reasonable technical and organisational measures to protect the personal information entrusted to us.

These measures may include restricted access to records, secure account access, appropriate device security, and the use of service providers with relevant security safeguards.

However, we cannot guarantee absolute security of information transmitted over the internet or stored electronically. If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining clinical records, resolving disputes, and meeting legal or professional obligations.

• General enquiries: Information may be deleted when the enquiry is resolved and the information is no longer required.
• Consultation and clinical records: These may be retained for the period required by applicable law, professional standards, or legitimate clinical record-keeping needs.
• Health questionnaires: Responses used for a consultation may form part of the relevant clinical record and be retained accordingly.
• Appointment records: Booking, cancellation, and missed-appointment records may be retained as reasonably necessary for administration and applicable obligations.

When information is no longer required, we will take reasonable steps to delete it or securely dispose of it, subject to applicable retention requirements and any lawful reason for continued storage.

Information held by third-party providers may be subject to their own retention policies.

9. Your Privacy Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, and its applicable rules, you may have the right to:

• Request information about the personal data we process about you.
• Request correction or updating of inaccurate or incomplete information.
• Request deletion of personal information where we are not legally required or otherwise permitted to retain it.
• Withdraw consent where processing is based on consent.
• Raise a concern or submit a grievance regarding the handling of your personal information.
• Exercise any other rights available to you under applicable law.

To exercise a right, please contact us using the details below. We may need to verify your identity before processing your request.

We will review and respond to requests within the period required by applicable law. Some records may need to be retained to meet legal, professional, or other lawful obligations.

10. Children's Privacy

Our website is intended to provide information about clinic services to individuals and families. Where consultation or nutrition services involve a child, personal and health information should be provided by a parent, lawful guardian, or other person authorised to do so, as applicable.

We handle children's personal information in accordance with applicable legal requirements, including any requirements concerning parental or guardian consent and the processing of children's data.

11. External Websites and Links

Our website may contain links to external websites, booking platforms, social media pages, or other online resources.

We are not responsible for the privacy practices, content, or security of websites operated by third parties. We encourage you to review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website features, technology, or legal obligations change.

Any revised version will be published on this page with an updated revision date. We encourage you to review this page periodically to remain informed about how your information is handled.

13. Contact and Privacy Requests

For privacy-related questions, requests to access or correct your information, deletion requests, or complaints, please contact:

Please include the nature of your request and sufficient information for us to identify the relevant records. Avoid including unnecessary medical details in your initial privacy enquiry.

We will review your request and respond in accordance with applicable law.